Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are using the 1win app or the desktop site, the same principles apply.
Before You Start
- Ensure you are at least 18 years old and gambling is legal in your jurisdiction.
- Have a valid government-issued ID ready for verification (KYC).
- Prepare a reliable internet connection for uninterrupted gaming.
- Understand that winnings from Curacao-licensed casinos may be subject to local income tax; consult a tax advisor.
- Set a budget and stick to it – never chase losses.
- Bookmark the official website to avoid phishing scams.
Creating Your Account
- Visit the official website or open the mobile-optimized site on your browser.
- Click “Register” and choose your preferred registration method (one-click, email, or social media).
- Fill in your personal details accurately – name, date of birth, currency, and contact information.
- Create a strong password and set your security question.
- Agree to the terms and conditions, then submit.
- Check your email for a verification link and click it to activate your account.
Bonus Math
Understanding the welcome bonus is crucial. Typically, the platform offers a 100% match bonus up to €500 on your first deposit. But the real value depends on the wagering requirements.
Important: Wagering requirements are often 35x the bonus amount. Let’s calculate:
Deposit: €100
Bonus: €100 (100% match)
Total balance: €200
Wagering requirement: 35 × €100 (bonus) = €3,500
You must wager €3,500 before withdrawing any winnings from the bonus. If the game contribution is 100% for slots, you need to play through €3,500 in slot bets. For table games, contribution may be lower (e.g., 10%), requiring more wagering.
Formula: Required wagering = Bonus × wagering multiplier. Effective wagering = Deposit + Bonus × (1 / contribution percentage). Always check the terms.
Licence & Player Protection
The platform operates under a Curacao eGaming licence. This ensures basic player protections, but not as rigorous as EU licences. Note: Curacao-licensed casinos do not offer deposit insurance or self-exclusion databases like Sweden’s Spelpaus. Always gamble responsibly.
Banking & Payments
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1-3 business days |
| Skrill | €10 | €10 | Instant (up to 24h) |
| Neteller | €10 | €10 | Instant (up to 24h) |
| Bank Transfer | €20 | €50 | 3-7 business days |
| Cryptocurrency | €20 equivalent | €20 equivalent | Up to 1 hour |
Withdrawals are subject to identity verification. First withdrawal may require additional documents.
Support Guide
Contact support for these scenarios:
- Forgot password: Use the “Forgot Password” link on the login page. Follow email instructions to reset.
- Account verification pending: Submit clear photos of your ID, proof of address (utility bill), and payment method screenshot. Allow up to 48 hours.
- Withdrawal stuck: Check if you have met wagering requirements. Contact live chat with your transaction ID.
- Game not loading: Clear browser cache, disable ad blockers, or try a different browser. On mobile, ensure the PWA is updated.
- Bonus not credited: Confirm you used the correct bonus code (if required) and met minimum deposit. Contact support with deposit receipt.
Pro Tips
Join the loyalty program to earn points on every wager. Points can be exchanged for bonus funds or free spins. Tiers include Bronze, Silver, Gold, and Platinum. Each tier offers increased point accumulation rates (e.g., Bronze 1x, Silver 1.5x, Gold 2x). Typical rewards at Silver: monthly cashback up to 10%. Use the
to see a tutorial on maximizing loyalty points.
Players Ask
How do I download the app?
The platform offers a progressive web app (PWA) that you can add to your home screen directly from the browser on Android or iOS. No app store required.
What are the wagering requirements?
Typically 35x the bonus amount for slot games. Always check the terms as they can vary per promotion.
Can I set deposit limits?
Yes, go to your account settings and look for “Responsible Gaming” or “Limits”. You can set daily, weekly, or monthly deposit caps.
Is the platform licensed?
Yes, it holds a Curacao eGaming licence. This provides a level of regulatory oversight, but not the same as EU licences.
How long do withdrawals take?
E-wallet withdrawals are usually instant, while bank transfers may take 3-7 business days. Cryptocurrencies are processed within an hour.
What if I have a dispute?
Contact customer support first. If unresolved, you can escalate to Curacao eGaming’s arbitration service or AskGamblers.
Can I use the same account on desktop and mobile?
Yes, your account is universal. Log in on any device and your balance, bonuses, and history are synchronized.
Remember to always gamble responsibly. Use the tools provided to manage your play. Good luck!